Contact Us
Contact by webmail
Webmail (Japanese/English)
Click here for Contact formOnline Account (English)
Click here for Online accountIf you need to verify or make changes to your account details, we regret that we cannot assist you via webmail. Please contact our customer service at 1-800-552-4906.
You can directly reach out to the card-issuing bank through the email form on your online account. We handle requests such as account information changes, advance notifications of usage, requests for credit limit adjustments, and applications for family cards through this channel. Kindly note that our online support will be provided in English, so for inquiries in Japanese, please contact our customer service at 1-800-552-4906.
Enrollment inquiries
From the US (English and Japanese)
Telephone
1-877-443-55871-877-443-5587
Mon-Fri 5:00AM - 5:00PM Pacific Time
(except 12/29/2023, 1/1/2024, 2/19, 3/29, 5/27, 6/19, 7/4, 9/2, 11/28,29, 12/25,31)
From Japan (Japanese)
Telephone
0120-828-7500120-828-750
Mon-Fri 9:00AM - 5:00PM Japan Time
(except Holidays, 12/31-1/3)
Cardmember service line
If you are a current JAL USA CARD cardholder, please call the card member service line below to check your current balance, confirm payment, or report a lost or stolen card.
From the US
Telephone
1-800-552-49061-800-552-4906
Mon-Fri 5:00AM - 5:00PM Pacific Time
(except 12/29/2023, 1/1/2024, 2/19, 3/29, 5/27, 6/19, 7/4, 9/2, 11/28,29, 12/25,31)
From Outside the US
Telephone
1-949-242-63271-949-242-6327
Mon-Fri 5:00AM - 5:00PM Pacific Time
Collect Call Accepted
(except 12/29/2023, 1/1/2024, 2/19, 3/29, 5/27, 6/19, 7/4, 9/2, 11/28,29, 12/25,31)
From Japan
Telephone
0120-828-7500120-828-750
Mon-Fri 9:00AM - 5:00PM Japan Time
（except Holidays, 12/31-1/3)
In order to provide the highest level of card security, account information is provided only to the primary and secondary* cardholders. Therefore, we are not able to respond to inquiries from an authorized card user (i.e. family member). However, authorized card users are still able to report fraud and lost or stolen cards.
* A secondary cardholder is a cardholder that has responsibility equal to that of the primary cardholder for payment and other liabilities.