User Guide

Activating Your Account

Please read the following before using your new credit card

  • Verify that the name on the card is correct.
  • Sign the back of the card.
  • Your card must first be activated before use.

How to activate your card

Your card can be activated by following the below procedures. If you do not have a social security number, activation is available only through live operator; after dialing 1-800-552-4906, from the main menu press "#" to speak with one of our live operators.

Activation by phone

Call 1-800-552-49061-800-552-4906 and follow these prompts
Choose language (Japanese or English)
Press "1" from the main menu
Follow the verbal guidance and provide data when prompted
From the menu press "1" for activation

Online activation

Access your online account
[ENROLL] for Personal Enrollment
Click on the "Activate your Card" link

Lost or Stolen / Unable to Use

If your card is lost or stolen

If your card is lost or stolen, please contact service center immediately.
A service center representative will cancel your card and issue a replacement card.

JAL USA CARD Service Center

Telephone:
1-877-358-91491-877-358-9149*

* If you are outside the US, you may make a collect call to 1-949-242-6325.

Important information on protecting your card

Keep your PIN confidential!

Create a PIN that is not easily determined by a third party - numbers such as date of birth and home phone are not recommended.

Manage your card on account information!

Periodically verify that your card has not become lost. Also, for your security we recommend that you shred statements and other documents containing card information before you dispose of them.

What to do when you are unable to use your card

There could be several reasons for your card being rejected.
The first thing you should do is make sure that your balance is not over your credit limit. You may verify this by accessing your Online Account、 or by calling Cardmember Services.

24 hour bilingual automated voice response service

Telephone:
1-800-552-49061-800-552-4906

Fraudulent charge patterns are frequently checked not only in the U.S, but in Europe and Asia. Your card may be blocked temporarily for security purposes if the transaction pattern is different from your usual spending behavior. If you know you will be using your card in a manner that differs from the norm, please contact customer service. Customer service agent will make a note on your account. This will help prevent your account from becoming blocked.

Please call service center when you are unable to use your card. We will reactivate your card shortly after we have verified that the transactions were made by the correct card member.

Before You Travel

What to do before you travel

You can use your JAL USA CARD MasterCard at millions of stores and over 900,000 ATMs worldwide. However, we may block your card temporarily for security purposes if the transaction in question differ from your usual spending pattern.

We recommend you notify us about any upcoming trips or unusual usages. We will register a memo on your account data to prevent your card from being blocked.

Caution

  • Some merchants do not accept credit cards issued in another country or limit the usage. If you are on a trip to Japan and are having problems, you can contact JAL USA CARD service center in Japan at 0120-828-750.
Location JAL USA CARD Service Center Contact Number
From US 1-800-552-4906
From JAPAN 0120-828-750
Emergency from outside US 1-949-242-6325 (call collect)

Damaged Card

How to reissue your card when it is damaged

Please call service center immediately if your card is damaged and we will reissue it. Please allow 7 to 10 business days for delivery.