Contact Us

Enrollment inquiries

From the US (English and Japanese)

Telephone

1-877-443-55871-877-443-5587

Mon-Fri 5:00AM - 5:00PM Pacific Time

FAX: 1-888-376-6415
´╝łor 949-242-6327)

From Japan (Japanese)

Telephone

0120-828-7500120-828-750

Mon-Fri 9:00AM - 5:00PM Japan Time

Fax: 018-828-8753
 

Cardmember service line

If you are a current JAL USA CARD cardholder, please call the card member service line below to check your current balance, confirm payment, or report a lost or stolen card.

From the US

Telephone

1-800-552-49061-800-552-4906

Mon-Fri 5:00AM - 5:00PM Pacific Time
 

From Outside the US

Telephone

1-949-242-63271-949-242-6327

Mon-Fri 5:00AM - 5:00PM Pacific Time
Collect Call Accepted

From Japan

Telephone

0120-828-7500120-828-750

Mon-Fri 9:00AM - 5:00PM Japan Time
Fax: 018-828-8753

Emergency Line

Telephone

1-877-358-91491-877-358-9149

Available 24 Hours
 

In order to provide the highest level of card security, account information is provided only to the primary and secondary* cardholders. Therefore, we are not able to respond to inquiries from an authorized card user (i.e. family member). However, authorized card users are still able to report fraud and lost or stolen cards.

* A secondary cardholder is a cardholder that has responsibility equal to that of the primary cardholder for payment and other liabilities.